Privacy policy

Last Updated: February 27, 2026

At Petit Mielle, we create handmade, hand-knit garments with care. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our store. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Data Controller & Contact Information

Petit Mielle (operated as a Şahıs Şirketi by Hande Bozkurt Gultekin) is the "Data Controller" of your personal information.

• Main Office (Turkey): 85. Yıl Cumhuriyet, 4119 SK. NO: 20 İÇ KAPI NO: 82 Menemen, İzmir, 35665, TR
• Email: hande@petitmielle.com

European Union Representative (GDPR Art. 27): In accordance with Article 27 of the GDPR, Petit Mielle has appointed its co-founder as its representative in the EU.

• Representative: Akcan Dayibas
• Address: Pesecharka 4, Dolna Kula, Kardzhali, 6953, Bulgaria
• Contact: eren@petitmielle.com

2. Personal Information We Collect

We collect information necessary to provide you with our handmade products:

• Order Information: Name, billing address, shipping address, payment information (processed securely), email address, and phone number.
• Device Information: IP address, time zone, and cookie information to help our site run smoothly.
• Communication: Any details you share regarding custom sizing, measurements, or knit patterns.

4. International Data Transfers

Petit Mielle is based in Turkey. Your information will be transferred outside of your country of residence (including to Turkey, the USA, and Bulgaria) for processing.

• We use Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data is protected at the same level as required by EU law.
• Our EU representative in Bulgaria serves as the primary point of contact for European data protection authorities.

5. Sharing Your Information

We only share your information with trusted partners who help us run our business:

• Shopify: Our e-commerce platform.
• ShipEntegra: To manage international shipping, customs, and delivery via carriers like UPS/FedEx/DHL.
• Payment Processors: Such as Iyzico, Stripe or PayPal, to process your transactions securely.

6. Your Global Rights

Regardless of where you live, you have the right to:

• Access the personal information we hold about you.
• Correct or update your information.
• Delete your personal information (the "Right to be Forgotten").
• Object to processing or withdraw consent at any time.

We commit to responding to all such requests within 30 days. To exercise these rights, please contact us at info@petitmielle.com.

7. Regional Specifics

For Australia & New Zealand

• Australia: We process your data in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). If you have a complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
• New Zealand: We comply with the Privacy Act 2020. You have the right to access and request the correction of any personal information we hold about you. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner (OPC).

For North American Customers (USA & Canada)

• USA (California/CCPA): We do not "sell" your personal information. We do not share your data with third parties for their direct marketing purposes.
• Canada (PIPEDA): Your data is collected only for the purposes of fulfilling your order and is processed according to PIPEDA standards.
• Do Not Track: We do not alter our data collection practices when we see a "Do Not Track" signal from your browser.

For European Union (EU/EEA/UK) Customers

You have the right to lodge a complaint with your local Data Protection Authority. In Bulgaria, our representative's jurisdiction is overseen by the Commission for Personal Data Protection (CPDP).

For Turkish (KVKK) Customers

Verileriniz, 6698 sayılı Kişisel Verilerin Korunması Kanunu uyarınca sipariş yönetimi ve yasal yükümlülükler çerçevesinde işlenmektedir.

8. Data Retention

We retain your personal information (such as order history) for as long as necessary to provide you with our services and to comply with tax and accounting laws. In accordance with Turkish and International tax regulations, this is typically 10 years.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately for deletion.

10. Security

We take reasonable precautions to protect your data. All credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption via Shopify.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top will reflect the most recent version. We encourage you to review this page periodically.

12. Contact Us

For more information, questions, or to make a complaint, please contact: Petit Mielle Privacy Team Email: info@petitmielle.com Address: 85. Yıl Cumhuriyet, 4119 SK. NO: 20 İÇ KAPI NO: 82 Menemen, İzmir, 35665, TR